Sales and Retention Consultant

£23,000-24,000

Are you a driven, customer service-led individual who is looking for your next challenge? Do you want to help people and their pets? Do you have a keen interest in sales?

Our client, a leading pet insurer in the UK, is looking for a Sales and Retention Consultant to join their team. The successful candidate will be responsible for delivering a first-class customer experience, selling insurance products, and retaining customers who are considering canceling their existing policies. The ideal candidate will be passionate about customer service and can sell in a compliant manner.

Key Responsibilities:

• Sell policies for a variety of client companies in compliance with all regulatory requirements.
• Maximise sales opportunities primarily through inbound channels including cross-selling and up-selling. Some outbound selling may be required.
• Ability to confidently objection handle to retain customers through knowing your product while quickly building a natural rapport.
• Answer and handle calls promptly in an enthusiastic, courteous, and efficient manner.
• Be a team player, helping drive performance by constantly challenging self & by inspiring others to meet their goals.
• Identify and respond to the needs of customers, resolving queries where possible.
• Understand the client’s needs & always try to exceed their expectations.
• Ability to follow a script accurately and compliantly.
• Ability to capture & update information accurately.
• Recognize and feedback on any trends or issues identified.
• Respond to changing priorities and achieve tasks efficiently and manage change effectively by keeping up to date with any changes in regulations, campaigns, or products.
• Ability to follow processes & procedures effectively in a regulated environment.
• Identify any risks to the department or business. To report any findings to your Line Manager or a member of the Management team at the earliest opportunity so that action can be taken & detriment minimized.

Essential Requirements:

• Excellent Customer Service & telephone manners.
• Effective communication skills.
• Experience in working towards targets & service levels.
• Basic level of Computer literacy.

Desirable Requirements:

• Finance or Insurance industry experience.
• Contact center experience.
• Sales/sales through service experience whilst working in a regulated environment.
• Outbound sales experience would be an advantage.

Our client is a market leader and an equal opportunities employer committed to eliminating discrimination in the workplace and promoting equal opportunities for all staff. They pride themselves on being a great place to work and reflect the broad diversity of the customers they serve. They have ambitious growth plans through UK and European partnerships, and own brand, and a clear vision for the development of their customer and partner proposition. They embrace an inclusive working environment and want all their people to thrive in an environment where bringing a different perspective is welcomed.

If you want to work as part of a team, building and delivering something exceptional which will make a difference to pet owners and their pets, and if you want to have fun in the process, we would love to hear from you. Apply now!