Customer Service Advisor

Salary: £22,000 – £25,000

Bonus: Up to £250 per month

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can make a real difference to people’s lives? If so, we have an exciting opportunity for you to join our client’s team as a Customer Service Advisor at a vibrant office in the Spinningfields/Deansgate area.

As a Customer Service Advisor, you will be the first point of contact for our client’s valued customers, assisting them with a wide range of queries related to insurance brokerage. Whether it’s handling inbound calls, responding to emails, or making outbound calls to provide support, you will be responsible for delivering outstanding service and ensuring customer satisfaction at every interaction.

Here’s what you’ll be doing:

• Handling a variety of customer service queries related to insurance products and services.
• Assisting customers with mid-term adjustments, policy renewals, and claims.
• Providing guidance and advice on insurance options tailored to meet customers’ specific needs.
• Resolving customer complaints and concerns promptly and professionally.
• Building strong relationships with customers to ensure their long-term loyalty and satisfaction.
• Collaborating closely with internal teams to address customer inquiries and issues effectively.

What we’re looking for:

• Previous experience in a customer service role, ideally within the insurance or financial services industry (although this is not essential).
• Exceptional communication skills with a friendly and professional telephone manner.
• Strong problem-solving abilities and the ability to think on your feet.
• Excellent attention to detail and accuracy in handling customer data and information.
• A proactive and positive attitude with a genuine passion for helping others.
• Ability to work well under pressure in a fast-paced, target-driven environment.

Why join the team?

• Competitive salary of £22,000 – £25,000 (based on experience)
• Opportunity to earn monthly bonuses of up to £800 based on performance.
• Vibrant office location in the heart of the Spinningfields/Deansgate area.
• Comprehensive training and ongoing support to enhance your skills and knowledge.
• Career development opportunities within a growing organization.
• A friendly and inclusive work environment where teamwork and collaboration are valued.

If you are looking for a rewarding career in customer service, where you can make a real difference and be part of a dynamic team, we want to hear from you! Apply now!

Ready to take the next step? Apply today and embark on an exciting journey with us!