Complaints Handler

£23,000 – £24,000 per annum

Are you an organised and empathetic individual looking for your next challenge?  Do you care about people and their pets?

Our Client is seeking a Complaint Handler to join their team. The successful candidate will be responsible for assessing and resolving customer complaints in a timely and efficient manner while adhering to regulatory requirements and promoting good customer outcomes.

Key Responsibilities:

• Assessing and resolving customer complaints informally, where possible, and by written communication in a fair, professional, and efficient manner, in line with current regulations.
• Engaging with customers to identify and respond to their needs, resolving queries by liaising with relevant parties, both internal and external.
• Inputting data and completing all related paperwork accurately.
• Assisting with general department administration, ensuring regulatory requirements are met at all times.
• Proactively monitoring and maintaining workloads to help ensure no company, client, or regulatory standards are breached.
• Responding to changing priorities and ensuring tasks are completed quickly and efficiently.
• Demonstrating a flexible and positive approach to changing workplace requirements.
• Following company regulations on Health and Safety and assisting in maintaining a safe and tidy working environment.
• Being a positive and professional brand representative

Key Skills:

• Proficient operational approach.
• The ability to develop positive relationships with customers.
• Ability to investigate/understand cross-departmental processes/actions.
• Ability to question ‘why’
• Previous customer service experience.
• Sound experience working towards performance targets.
• Excellent telephone manner.
• Previous letter-writing experience.
• The ability to communicate effectively.
• An Intermediate level of Excel and Word.

Desirable:

• Previous experience within a complaint handling role.
• Finance or Insurance industry experience.

Our client is a market leader and an equal opportunities employer committed to eliminating discrimination in the workplace and promoting equal opportunities for all staff. They pride themselves on being a great place to work, reflecting the broad diversity of the customers they serve, and embracing an inclusive working environment. They have ambitious growth plans through UK and European partnerships, and a clear vision for the development of their customer and partner proposition.

If you want to work as part of a team, building and delivering something exceptional which will make a difference to pet owners and their pets, and  want to have fun in the process, they would love to hear from you.