Account Handler

£30,000 –  £35,000

Due to internal promotion and continued growth, our client a national leader within the insurance industry has an exciting opportunity for an ambitious and results-focused Account Executive to join their established team on a permanent basis.

The successful candidate will possess a natural ability to nurture relationships at all levels, providing exceptional customer care with a flexible, hands-on, and professional approach. Excellent organizational, prioritization, and communication skills are essential to fulfill the requirements of this role.

Key responsibilities will include but not be limited to:

• Communicate with clients and colleagues via telephone and email regarding products, queries, and resolutions.
• Attend client meetings primarily online but will very occasional face-to-face meetings.
• Manage the expectations of clients during the service delivery process and following.
• Prepare and analyze reports for both senior management and clients.
• Handle escalated client queries, liaising with the relevant internal department in order to resolve them quickly and effectively.
• Ensure that the Key Account Managers are kept informed of any developments relevant to the accounts you are supporting them on.
• Ad-hoc administrative duties required by the Key Account Managers to achieve a smooth and successful client experience characterized by excellent customer service.

In return, the company provides a supportive, professional, and friendly working environment with genuine scope for internal progression. In addition, you will receive a competitive remuneration package including a range of benefits.

This is an excellent opportunity for a customer-centric candidate to expand their career with a very well-respected corporate organization offering excellent career prospects.